FAQ

Your order will be shipped within 2-7 business days if not stated otherwise. You will receive a shipment confirmation email with tracking information once your order is on its way. You can track your order using the tracking number provided in your shipment confirmation email. If you don't have your tracking number yet, please note that our products will be shipped within 2-7 days if not stated otherwise. If you need further assistance, please contact our customer service team with your order number.

To return an item please visit our refund policy and click the respective links

Once we receive and inspect your returned item, we will process your refund. The refund will be credited back to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

Your order may have been canceled for several reasons, such as issues with payment processing, stock availability, or discrepancies in the shipping information provided. If your order is canceled, you will receive an email notification with the reason for cancellation. The refund will be credited back to the original payment method used for the purchase.

Your order will be shipped within 2-7 business days if not stated otherwise. You will receive a shipment confirmation email with tracking information once your order is on its way. You can reach out to our customer support team if it your order status did not update after 7 business days.

Unfortunately, we cannot change the delivery address once an order is placed, as we immediately start to pack and process your order. If the order has already been shipped, you can deny the package upon delivery, and it will be sent back to us. Once the package is returned, we will issue a refund. You can then place a new order with the correct address. There is no guarantee of availability of your product after it is returned.

If you have received the wrong product or a defective item, please contact our customer service team within 14 days of receipt. Provide your order number and details of the issue, along with photos of the wrong or defective item. We will arrange for a replacement or refund.

If you have paid for your order but did not receive an order confirmation, please check your spam or junk email folder first. If you still cannot find the confirmation email, contact our customer service team with your payment details. We will verify your order and resend the confirmation email.

After you place an order, you will receive an order confirmation email. Once your order is processed and shipped, you will receive a shipment confirmation email with tracking information. You can track your order using the tracking number provided. If you have any questions or need further assistance, please contact our customer service team.

There is a sizechart button on every product

We offer a variety of payment methods to make your shopping experience convenient. These include PayPal, credit and debit cards (Visa, MasterCard, American Express), Bancontact, GiroPay, iDeal, EPS, Sofort, and Klarna. The availability of these payment methods may vary depending on your location and the type of product you are purchasing. Check out the payment methods available in your country during the checkout process.