Return & Refund Policy

Last updated: October 2026

At NicheEmbassy, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how products may be returned and when refunds may be issued.

1. Returns

Unless otherwise stated below or required by applicable law, you may request a return within 14 days after receiving your order.

To be eligible for a return, the item should be returned in the same condition in which you received it, unworn or unused, with any original tags attached and, where reasonably possible, in its original packaging.

You will also need to provide proof of purchase or your order number.

To request a return, please contact us at:

nicheembassy@gmail.com

Please contact us before sending a return. We will provide you with the necessary return instructions and return address.

Items returned without first requesting a return may not be accepted, except where applicable law provides otherwise.

2. European Union Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area, you generally have a statutory right to withdraw from a distance contract within 14 days without giving any reason, subject to applicable exceptions.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement.

You can contact us at:

NicheEmbassy
Owner: Jamie Amling
Business name: [S3] - Network
Geibelstrasse 4
31582 Nienburg/Weser
Germany

Email: nicheembassy@gmail.com

You may send your withdrawal request by email.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

3. Returning Products After Withdrawal

If you exercise your statutory right of withdrawal, you must return the goods without undue delay and generally no later than 14 days from the day on which you informed us of your withdrawal, unless we have agreed otherwise.

Please contact us at nicheembassy@gmail.com before returning your order so that we can provide the appropriate return instructions.

Unless otherwise required by applicable law or agreed by us, the customer is responsible for the direct cost of returning the goods.

4. Refunds Following EU Withdrawal

If you validly exercise your statutory right of withdrawal, we will reimburse payments received from you as required by applicable law, including the cost of our least expensive standard delivery option offered for the original order.

If you selected a more expensive delivery method than our standard delivery option, we are not required to reimburse the additional delivery costs.

We may withhold reimbursement until we have received the returned goods or until you have supplied evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.

Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

5. Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item is defective, damaged, or you receive an incorrect product, please contact us as soon as possible at:

nicheembassy@gmail.com

Please include your order number and, where possible, photographs showing the issue.

We will review the matter and provide an appropriate solution in accordance with applicable law.

Your statutory rights regarding defective or non-conforming goods are not affected by this Return & Refund Policy.

6. Non-Returnable Items

Certain products may be excluded from voluntary returns or the statutory right of withdrawal where permitted by applicable law.

This may include, for example:

goods made to the consumer's specifications or clearly personalized;
sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery;
goods that, due to their nature, become inseparably mixed with other items after delivery;
other products excluded from the right of withdrawal under applicable law.

Any statutory rights you may have remain unaffected.

7. Exchanges

If you would like a different product, size, or variation, please contact us at nicheembassy@gmail.com.

Where possible, we will let you know whether an exchange can be arranged.

Depending on the circumstances, the fastest option may be to return the original product and place a new order for the desired item.

8. Return Shipping Costs

Unless the product is defective, damaged, incorrect, we have agreed to cover the return costs, or applicable law requires otherwise, customers are responsible for the direct cost of returning products.

Original shipping costs are generally non-refundable for voluntary returns beyond statutory requirements.

For customers exercising a statutory EU/EEA right of withdrawal, reimbursement of the original standard delivery costs will be handled in accordance with applicable law.

We recommend using a trackable shipping method when returning an item.

NicheEmbassy is not responsible for return shipments that are lost before reaching us where the risk of the return shipment is legally borne by the customer.

9. Refund Processing

Once we receive and inspect your return, we will process any refund due and notify you accordingly.

Approved refunds will generally be issued to the original payment method.

Depending on your bank, card issuer, PayPal, Klarna, or other payment provider, it may take additional time for the refund to appear in your account after we have issued it.

10. Orders Returned to Sender

If an order is returned to us because the customer provided an incorrect or incomplete delivery address, failed to collect the shipment, or otherwise caused delivery to fail, please contact us.

Where permitted by applicable law, additional shipping costs incurred for reshipping may be charged to the customer.

Any statutory consumer rights remain unaffected.

11. Refused Deliveries

Refusing delivery does not necessarily constitute a valid exercise of a statutory right of withdrawal.

If you wish to withdraw from your purchase, please contact us at nicheembassy@gmail.com and clearly inform us of your decision.

12. International Returns

We sell our products internationally.

Customers outside Germany should contact us before returning a product so that we can provide the appropriate return instructions.

Unless otherwise required by applicable law, customers are responsible for return shipping costs as well as any applicable customs-related costs associated with a voluntary return.

Consumer rights may vary depending on the customer's country or region. Nothing in this policy is intended to exclude rights that cannot legally be excluded or limited.